Refund policy

REFUND & RETURN POLICY

At KHINARO, we believe shopping should feel simple, transparent and fair.

Returns

We accept return requests within 30 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition.
• In the original packaging.
• Free from damage caused by misuse or normal wear.

To start a return, please contact us through our Contact page before sending any item back.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Custom or personalized products cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery. Include photos of the item and packaging so we can review the issue and provide a solution as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered the shipping process, it may no longer be possible to cancel it.

Shipping Costs

Original shipping costs are non-refundable unless the return is the result of our error or a defective product.

Questions

If you have any questions regarding returns or refunds, please contact us through our Contact page.

We are always happy to help.